I’m looking for a great assessment tool that will help me filter during my application process. The talent pool I’m drawing from is really tough -- with my last advertised position (customer-facing), out of 30 applicants, only 4 people could pass both a drug screen and a criminal background check. What can I use?
Let’s focus on the biggest problem you’re facing -- how do I recruit people I’d be thrilled to hire? Remember, for your customers, the people you hire are The Experience they will have of your business. Attracting great people with the right values, interpersonal skills, and technical expertise is one of the best things you will do for your business. It's important to take a Garbage In, Garbage Out view of your applicant pool and do everything you can think of and afford to attract a great pool of applicants. Create yourself a buyer's market. Make it matter less which applicant you pick (and then still be good at choosing the best you can afford). You want to screen people IN to your pool with at least as much gusto as you use to screen people out. (In fact, that is a better perspective to maintain throughout each decision -- you are truly trying to screen someone INTO your team, it's just a byproduct that other folks get screened out, and when screening out becomes the point of your tools, you’re not centered on your purpose.) Create a magnetic force that attracts people who are a good fit and repels people who aren't. No selection tool or decision to hire can turn a mediocre candidate into a fabulous employee. Just imagine how great it will be when you have a core team of awesome people that help you delight customers, grow the business, and set the culture tone for years to come.