My small business is evolving and I’m caught in a dilemma. I have an employee who is doing fine with core job duties (scheduling), but is not ready for better-rounded contributions I need (e.g., supporting me at community events). Am I better off replacing this team member with someone who can fulfill the expanding job requirements, or do I try to mentor the team member I have?
A great strength of smaller businesses is the opportunity to offer well-rounded jobs that allow people to contribute significantly and grow personally. A leader who is great at defining what the business needs and engaging team members to fulfill evolving needs can build a great organization. That said, it’s not always possible to stretch team members into every evolving need if they don’t have the required knowledge, skills, abilities, and temperament to succeed. If you see a significant gap or simply can’t wait long enough to mentor to proficiency, put together the job description that best captures true needs, recruit for that position, and if you identify a candidate who is a better fit, make the upgrade.